Brember
Management, Consulting & Housing Industry Operational Solutions
Dedicated to the personalized management of smaller to mid-size properties.
About Brember -
Our Focus & Commitment
Brember is committed to supporting the Manufactured Housing Industry through consistent practical management. We provide management with simplicity,
We also can create or review training manuals, standard operating procedures (SOPs), company processes, employee handbooks, and internal policies. We specialize in developing one-page quick reference sheets tailored to your company’s specific rules, regulations, and applicable state laws.
Employee Coaching
We believe that Investing in your employees saves time and money. We work directly with your team members to uplift, empower, and guide them toward reaching their full potential. Employees experience a wide range of challenges in the workplace, and sometimes, an external coach is exactly the support they need to succeed.
Mystery Shopping-
Protect Your Brand. Perfect Your Service.
We provide detailed insight into your employee performance, ensuring compliance with company standards and reducing operational risks—while maintaining the integrity of your brand message across every customer interaction.
Our goal is to streamline operations, reduce inefficiencies, and empower your team to focus on what matters most—the resident and customer experience. By optimizing everyday processes, we help ensure your community runs smoothly, effectively, and in full compliance.
Our Brember Programs
#1
Management Services
We are a full-service property management company, experienced in both new takeovers and existing community operations. Our team brings decades of combined expertise across Manufactured Home Communities (MHC), RV parks, HOA's, market-rate, senior living, and affordable housing sectors.
Our approach is straightforward: simplify operations without sacrificing quality or compliance. With in-house legal counsel, we ensure every action is taken with liability in mind, protecting both ownership and residents.
We pride ourselves on clear, consistent communication—with both residents and ownership. Our extensive vendor network allows us to complete maintenance and capital projects efficiently and on schedule.
From day-to-day management to capital improvements and community events—we handle it all.
#2 - Training Program
Our training program incorporates your organization's best practices to support efficient operational management. It focuses on streamlining workflows, enhancing understanding of processes, policies, and company structure, and equipping participants with the tools to succeed from day one.
We provide comprehensive training in customer service, internal processes, company policies, relevant laws, and safety protocols—ensuring full compliance with both company and industry regulations. Participants will gain practical knowledge and hands-on skills that empower them to contribute effectively right from the start.
#3
Consulting
This program equips ownership and or management company's with the knowledge and tools as to why your operations is struggling. We review employees, operating procedures, policys, financials, sales and each community to locate the issues causing your operations to struggle. As a third party we can provide a true depiction of why your company is not as successful as it should be.
# 4 - Employee Coaching
Investing in your employees saves time and money. We work directly with your team members to uplift, empower, and guide them toward reaching their full potential. Employees experience a wide range of challenges in the workplace, and sometimes, an external coach is exactly the support they need to succeed. We understand what challenges they experience everyday.
#5
Customer Experience Enhancement
Designed to elevate customer satisfaction, this program focuses on improving the overall experience of residents and customers within the housing communities. Participants will learn proven strategies for delivering exceptional service, resolving conflicts effectively, and fostering a welcoming, inclusive environment. The goal is to build strong, positive relationships that lead to increased resident loyalty and long-term community success.
We offer virtual training designed for small groups or individual one-on-one sessions.
# 6 - Mystery Shopping
We will conduct a series of phone shops and in-person visits to ensure your employees are delivering "WOW" customer service and operating in a manner that poses no liabilities to the company. As requested, we can also provide in-service customer service reports.
#7 - Vendor relations
We streamline vendor management by identifying and reaching out to qualified vendors in your area who are available and willing to provide quotes. Our team handles the initial outreach and quote collection, particularly for capital expenditure (Capex) projects, ensuring you have reliable options to choose from with minimal effort on your part.
Once completed, you’ll receive a detailed vendor list to support your next steps.
Get in Touch
For inquiries about property management, employee coaching, customized training, processes, policies, hurricane preparedness, safety solutions, or to learn more about how we can support your goals, please don’t hesitate to contact us. We are committed to helping you achieve operational excellence.
Email - wendy@brember.net
Call - 1-352-489-6691